Feel free to use and test our tools, and if it does not meet your expectations or does not work as expected, contact us within 7 days to request a refund.

 

1. REFUND ELIGIBILITY

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To be eligible for a refund, the buyer must meet the following criteria:

a) The refund request must be made within 7 days from the date of purchase of the digital asset.
b) The digital asset must not have been used commercially after its acquisition.
c) The buyer must provide a valid reason for requesting a refund.

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2. EXCEPTIONS

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Refunds will not be granted in the following cases:

a) If the buyer has not followed the installation or use instructions provided with the asset.
b) If the buyer has problems due to software, platforms or equipment that are not compatible, and these incompatibilities were previously mentioned in the product description.
c) If the asset was purchased during a promotion or at a discount.

 

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3. REFUND PROCESS

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a) To request a refund, please contact us through our support channel, providing details of the purchase and the reason for the request.
b) Our team will evaluate the request within 5 working days and inform you of approval or denial.
c) If approved, the refund will be processed and the amount will be credited using the same payment method used for the purchase, within 10 working days.

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4. POLICY CHANGES

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We reserve the right to modify this refund policy at any time, so it is recommended that you review it periodically. Any changes will be effective immediately upon being posted on our website.

 

Contact

If you have questions or concerns regarding this policy, please contact us via emailrafaelfiginidotwork@gmail.com.